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Serving at newday
There are loads of different ways you can help out. Take a look at the different serving options available, then book online and let us know in which area you’d prefer to serve. We’ll do our best to fit you into an appropriate team. Shortly before the event we’ll be in contact with details of which team we would like you to join, who’ll be leading your team and when you will need to arrive at newday for your initial team meeting.
When you can serve
You can serve at newday for any combination of the following periods:
Setup: from Thursday 30 July
Main Event: from Monday 3 to Saturday 8 August
Take Down: from Sunday 9 to Monday 10 August
Please note that if you want to serve during Setup you’ll need to book by midnight on Sunday 26 July. Although you’re welcome to serve, we’ll be unable to feed you during Setup if you book after this deadline.
Benefits of serving at newday
Being part of a newday team can be hard work… but is great fun! You can choose to work either full- or part-time, depending on when you’re available and which team you choose.
In return for being available for around seven hours a day we’ll give you a free place at newday and, for the amazing price of £20 we’ll feed you twice a day (lunch & dinner) in our celebrated restaurant: a cooked lunch and our chef’s abundant packed tea. (Of course, if you’d prefer to sort your own catering or eat with your church, that’s fine.)
Work around four hours a day and we’ll give you a 50% discount on your booking fees. You’ll need to make your own arrangements for food.
Please note that there’s no fee reduction if you just serve during Setup and/or Take Down but not during the Main Event week. However we will give you three meals a day for free during Setup and Take Down, and the food is just as good!
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The first meeting is in the evening on Monday 1 August and the last in the evening on Saturday 6 August. You have to leave the site by midday on Sunday 7 August, so there’s plenty of time to pack up your tent.
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In case your sense of direction only extends to the nearest bus stop, here’s what to feed your sat nav:
The Norfolk Showground
Visit the Showground website for full details of how to find the site.
There’s plenty of free parking on site for day visitors and campers alike.
Travelling by rail?
The nearest rail station is Norwich. The Showground is about a 10 minute walk (across one minor road) from the Costessey Park & Ride site. However, there are no direct bus routes from the station - you’ll need to change once, or walk from the station to Norwich bus station, which is about a 15 minute walk. If you’re considering bringing your young people by train, take a look at Traveline East Anglia’s journey planner for more details.
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The cost of coming to newday increases incrementally as the event approaches – so book early! Prices increase at midnight GMT on the dates given.
Things to note
:: Ages are based on the academic year, ie age as at 31 August 2016
:: Fees are available to 2359 GMT on the date shown
:: Refunds in the event of cancellation are subject to a £15 administration fee
:: There are no refunds available for bookings cancelled after 1 June
How do I get the special deal?
Booking your Group Coordinator
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You’ll find some of these activities - like the skate park, basketball, table tennis and pool tables in the Active Zone, and others, like pole jousting and cage football in The Arena. And of course football, rugby, dodgeball etc will as always be outside on the sports field. Details will be in the pocket guides and on boards outside the venues.
The full list of sports is here, and for more info about the 2013 sports programme at newday, check out this blog article.
- Air hockey
- Big wheel
- Cage football
- Climbing wall
- Football tournament
- Nerf arena
- Sumo suits
- Table tennis
- Touch rugby
We have a number of different cafes on site where you can hang out, each with its own identity and feel. Check out the blog entries for an update on what’s happening in each this summer:
There’s an exciting programme of dance, drama, art and crafts and songwriting at newday this year. Find the details here.
Activities on site
You’ll find a regularly updated list of the various activities on offer at newday - click here to see what sort of things your children may be getting up to. You know your children and their abilities and limitations best, so if you’ve any concerns about them participating fully in any of the activities, please talk to the youth worker accompanying them to the event. Of course we carry out full risk assesments ourselves on all activities at newday, ensure suitable supervision for each and have a professionally qualified medical team on site available around the clock.
Safety on site
Your child’s safety is our priority: with more than 5000 young people on site, we take their safety very seriously. We ask church groups to ensure that they bring one responsible adult for every six young people under 18 that they bring to newday, to make sure everyone is properly looked after. The Group Coordinator is the person with overall responsibility for your child’s church group.
Here are some of the other ways we ensure your child’s safety on site…
On site, the church groups camping on the same zone will be looked after by its Zone Host and team – they’ll act as a point of contact for any issues that arise, and liaise closely with all the other teams at newday to ensure the delegates’ safety, 24 hours a day. They’ll make contact with Group Coordinators on arrivals day, so they’ll be a friendly face in case of need.
At the gate
We’re concerned for young people’s safety both on and off site, so the Gate Team will not only be checking that those accessing the site during the week have legitimate reason to do so, but also checking that any young people attempting to leave site do so safely. Due to the lack of safe pedestrian access off site, delegates under 18 will be strongly discouraged from leaving the site during the event week and will be instructed to bring their Group Coordinator to the main gate if wishing to do so. We hope that all responsible adults will dissuade their young people from leaving the site in the light of the fast-moving traffic on the surrounding ‘A’ roads.
A professional team provides medical cover on site and we have a Fire Officer in attendance throughout the event, with appropriate arrangements made with the emergency services, should an accident occur. And, of course, we make sure all sporting activities are carefully supervised with appropriate safety equipment.
We ask everyone booked into newday to wear a numbered wristband during the event. This ensures we can identify easily anyone not booked in, as well as all those who are – important in case of injury or accident. Those visiting for the day are also given wristbands to wear. In addition, all newday servers and contractors are given identity badges to wear on site.
We have a Safeguarding Coordinator on site, whose role is to be available for advice and training, both for young people, their supervising adults and event servers. All our servers are asked to adhere to the newday Child Protection Policy and must have undergone a Disclosure & Barring Service (DBS) check. Of course, this also applies to everyone joining the Ministry Team, who pray for young people when requested. All servers wear appropriate identification.
All this and more is available in a pdf for you to print and keep - download it here.
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Your church group
Your church group
Booking as a Group Coordinator?
You’ll be able to make a block booking (book and pay for a number of tickets at the lowest prices and fill in the details later) and pay by bank transfer via the Coordinators’ Office.
Recruited to serve?
If you’ve been asked to serve with a particular team at newday your team leader will have given you a recruitment code. Quote this when prompted to make sure we allocate you to the right team!
Supporting your church group?
There are hundreds of adults who come to newday to support their church group, whether by catering for the masses or simply acting as a responsible adult. No matter in what capacity you’re coming to the event, you must book in via our online booking system, and include all those you’ll be bringing (babies and young children included).
Payment for all bookings needs to be made at the time of booking (or within 7 working days when paying by cheque via the Coordinators’ Office). Please make sure you pay promptly. Money is tight for all of us at the moment and we will unfortunately have to cancel your booking if you don’t pay in time. We’re sorry, but we’re not able to offer a deposit or staggered payment scheme.
Here’s what you can expect from the time you book until you arrive in the car park at the Norfolk Showground in July:
1. Booking confirmation
You’ve booked your place online – you might have done this yourself, or your Group Coordinator, youth leader, mum or dad might have done this for you. Whoever gave their details as the Booking Contact when the booking was made will receive an email, confirming the booking and giving a booking reference and password, to enable them to log back into the booking. Keep this email – you’ll probably need it!
If you’re a Group Coordinator and you’ve reserved places in the Coordinators’ Office which you will pay for by cheque, you’ll receive a provisional confirmation of your booking by email. This will include details of where to send your cheque. Group Coordinators should log in to the Coordinators’ Office to make any amendments to bookings made there.
2. Confirmation of payment
If you’ve paid by credit or debit card, you’ll receive an email from WorldPay, confirming the transaction and giving a transaction ID. Please hold on to this email too – if you have any query over your payment or about a refund you may need this information.
If you’re a Group Coordinator and have sent a cheque in payment of a large booking made in the Coordinators’ Office keep checking back to make sure we’ve applied the payment to your booking – it can take us a week or so.
3. Amending your booking
You may wish to amend your booking – perhaps you want to amend your personal details, volunteer to serve at newday, or add other delegates to your booking? You can do this quickly and easily by logging in to your booking, using the information in your original booking confirmation email. If you need any of your payment refunding, you’ll be able to request this online.
4. If you’re serving at newday
All those who’ve booked to serve at newday will receive their server paperwork email which is automatically generated and should arrive shortly after booking. This important email confirms your serving choices and is the document you’ll need to print, complete and return to us to enable you to serve, so please give it your undivided attention.
You’ll see it has a link to download and read our Child Protection Policy, as well as sections for you to complete. Please print a copy of the email and ask an elder/senior leader from your church to endorse your application where shown, confirming he’s seen details of your DBS check. You will need to sign the Safeguarding Declaration on the email. Once all this is done you’ll need to send the completed document to our Serving Admin Team at the address shown on your email.
It’s important to return this paperwork to us in good time before the event, so we can get your server identity badge ready for you. This will save you oodles of time queueing when you arrive at newday, so is well worth it.
A couple of weeks before the event, we’ll email you again with details of the serving team to which you’ve been allocated, including your team leader’s contact details, when to arrive at the event and when and where to go to meet the rest of your team and collect your server identity badge at its initial team briefing.
5. Your delegate letter
In July we’ll send an email to every Booking Contact with our delegate letter attached. This letter contains all sorts of useful information you’ll need to know about newday. Please distribute a copy of this letter to each delegate on your booking (or ask your Booking Contact to forward one to you).
6. Group Coordinators
We keep in regular touch with our Group Coordinators from the time our booking system goes live to during the event itself. As well as notices in the Coordinators’ Office, we’ll email every month or so with news and important information about bringing your group to newday – and more often in the final weeks before the event. Then we’ll keep in touch on site at the Norfolk Showground with our initial Group Coordinators’ meeting, and by SMS after that.
And that’s it ... time to pack your bags and head off to Norwich!
Prices are available to 2359 GMT on the date shown.
Refunds and Cancellations
If you amend your booking from, say, a delegate to a server, we will refund the excess booking fees without penalty, right up to the event. All other refunds will incur a £15 administration charge. Refunds are made to the original payment card via WorldPay.
Bookings made via the Coordinators’ Office using our block booking facility are sold on the same basis as all other bookings, ie full payment at time of booking, and are only refunded on the same basis as other cancelled bookings, ie £15 cancellation admin fee (per delegate place cancelled), no refunds after 1 June.
All ages referred to are taken as at 31 August 2014, ie based on the school year.
The exception to this is for main event servers, who must be aged 18 or over by the time the event starts, ie 28 July 2014.
Day visitor tickets
You’ll need to purchase a day visitor ticket for each day (or part of a day) that you’ll be on site. These can only be purchased at the event; they’re not available in advance. Day visitor tickets are priced in order to encourage booking for the whole week, which gives best value for money.
Our daily prices are:
Full day: £25
Half day: £15
We have a special rate for visitors to newday on Saturdays. You’ll find a full breakdown of prices here.
Things to note
:: There’s plenty of free car parking available.
:: To ensure adequate supervision there must be one adult accompanying every six under 18s.
:: Under 18s visiting for the day without an accompanying adult must be met by a responsible adult at the gate.
:: Your contact details will be requested on admission.
:: We’re sorry, but day visitors’ children under 12 are not able to join our Kids’ Work.
If you wish to stay over you can purchase an overnight camping ticket in addition to your day visitor tickets. However, please be aware that you’ll need to make sure you can find somewhere to sleep on your church site, as we’re not usually able to allocate any new camping space to day visitors. The cost of the overnight camping ticket is in consideration of your use of the site infrastructure (showers, loos, water etc).
Choose from one of our Setup teams below.If you’re involved in setting up any other area of newday, you’ll need to book in using a recruitment code that will be available from your team leader. There’s no discount on delegate fees if you only serve during Setup, but we’ll feed you three meals a day for free. Please note that bookings for Setup servers closes at midnight on Sunday 24 July.You’re welcome to serve during Setup if you book after this deadline, but we won’t be able to provide food.
Be part of the team preparing food for our hard workers serving at newday. If you have a catering background, great! If not, we don’t mind – a willingness to get involved is even more important. You’ll need to be able to arrive to start work in the morning on Thursday 28 July.
Setup Marking Out
Fancy painting white lines across the Showground’s green grass? Marking out will suit you perfectly. This team divides up the Showground into a clever map of zones and camping sites using just white paint - amazing! Full training will be given for this essential role.
Join the huge buzzing team that gets the site ready for the event. We need loads of willing volunteers to help with marking out the camping site, carpeting the seminar venues and Big Top, laying trackway, putting up fencing, hanging the drapes and other dozens of other essential tasks. You’ll need to arrive in time to start work on Thursday 28 July, although we’ll happily accommodate late-comers if you let us know.
Setup Supplies & Resources
If you’re aged 25 or over and have a clean driving licence, why not volunteer to join the team that sorts the supplies for newday? From unloading the containers to collecting stationery orders and all sorts in between, the Supplies & Resources team are a friendly bunch.
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All options are full-time, unless otherwise stated.
(part-time, 50% discount)
Working each morning except the last, the 12-14s team will look after a small group of 12-14 year olds in their morning meetings. Get to know your group, pick up on pastoral issues, be on hand to help with prayer ministry during their meetings/seminars ... and play silly games!
If you have experience of operating a till, why not join the busy team that runs the newday bookshop? From stocking shelves to taking sales, there’ll be plenty to keep you occupied. Full training will be given, so even if you don’t have the experience, you’re still welcome to sign up.
Join the team of volunteers in this busy newday cafe and help keep the venue spick and span, serve customers and learn to serve the perfect cappuccino.
From the beginning of Setup to the end of Take Down, this team prepares and serves around 5,000 meals to the hungry workers serving newday. Food close to your heart? This team needs YOU!
(full or part-time)
We need both guys and girls to join this team which takes on the essential task of keeping our amenity blocks sparkling and well-stocked, plus some litter picking. You’ll work in small teams in shifts and you can choose whether to work full- or part-time. And, of course, you get to ride the famous newday buggy ...
Join this cosy team that keep the concourse area clean, tidy, safe and fun. A bit of litter picking, a lot of being sociable with delegates, servers and vendors.
(part-time, 50% discount)
These vibrant teams take care of and teach the younger children who come to newday. There’s a special programme for those aged 3-11 years every morning, split into three age groups (3-4s, 5-7s and 8-11s), primarily to release parents to serve in other areas of newday or to be on site for delegates from their church group. If you enjoy working with children, these teams can use your help.
Ministry Team (red caps)
This is an amazing way to help young people at newday meet with God and see their lives changed. Join the famous red caps and pray for young people during and after the main meetings and seminars. Like all our serving teams, you’ll be asked to attend a team briefing on arrival day, and this team meets to pray for half an hour before the evening meetings, when you’ll also be briefed on what’s planned for that meeting. Quote recruitment code ministry when you book online.
newdayAssist - Day, Night and Gate Teams
The newdayAssist teams are here to keep everyone on site safe and sound, whatever the hour. Whether it’s keeping a watchful eye on the concourse area during the day, patrolling the site at night or welcoming day visitors at the gate, there’s plenty to do. If you can handle a degree of responsibility, enjoy teamwork, have a sense of humour – and perhaps like staying up really, really late - the newdayAssist teams need you.
newdayAssist – Stewarding
(full- or part-time)
Play a vital role in the smooth running of the meetings at newday! This responsible role involves ensuring everyone on site is able to participate in all areas of the event without disturbing others and whilst maintaining delegate safety and compliance with site rules. You might find yourself welcoming delegates to the main meetings or perhaps being responsible for a seminar venue. If you like meeting people, can anticipate their needs and are good at problem-solving, you’ll love this team – and it’s a great way to work and still participate in the meetings and seminars.
Site Facilities & Maintenance
If you like variety, hard work and lots of laughs then this is the team for you! There’s a whole heap of things that need loading, recording, mending, sticking, taping, checking, unblocking, fencing and unloading. If you are practical, or able to use your initiative and improvise, then this team has your name on it. We need both ladies and gents for loads of different jobs, especially those who would like to use their DIY experience, and we’re always on the lookout for skilled plumbers and carpenters that can help us too. You’ll work in small teams in shifts, so there is bound to be a time that will suit you. (Steel toe-capped shoes would be a definite advantage but all other personal protective equipment will be provided.)
(full or part-time)
newday delegates work hard and play hard! Join the teams which run the active programmes for the week. Get involved with supervising sports sessions (including the skate park), organising tournaments and competitions, refereeing events and making sure everyone has a fun, safe time at newday. If you choose to serve part-time we’ll give you a 50% discount on fees.
The Cow Shed
Milkshakes are a real feature of the newday experience. Here’s your chance to make them (and so be one of the most popular people on site!) by joining The Cow Shed team.
If you don’t mind where you serve – or just fancy a surprise – choose this option. We might need you to fill a team that’s low on numbers, or you could find yourself helping with something we haven’t even thought of yet.
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Take Down Catering
We feed everyone who stays on site to help us pack up after newday – so why not stay and help our amazing chef and the team to pack down the kitchens?
Site Take Down
It takes from Sunday morning to Monday afternoon to dismantle the whole of newday! From taking up carpets and packing up venues to blitzing the amenity blocks and litter-picking the site, we’re proud that our Take Down teams leave the site in better shape than we found it. Everyone mucks in and there’s plenty to do – but we’ll feed you well, and you’ll be amongst friends. If you can spare an extra 8, 24 or even 36 hours after the event, please do – it’s a great opportunity to honour our hosts at the Showground.
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Our medical cover during newday is provided by specialist medical professionals. If you’re a qualified doctor, paramedic or registered A&E nurse practitioner and would like to serve in this way, please get in touch.
Telehandler forklift and flying carpet operators
Our Health & Safety team includes highly experienced and qualified professionals to ensure you enjoy a safe week at newday. We’d very much like a firefighter in current service to join this team. If you fit the bill, we’d love to hear from you!
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What is a Group Coordinator?
Young people come to newday in church groups. We ask each church group to nominate a Group Coordinator, who acts as our point of contact before and during the event. The Group Coordinator must be a responsible adult.
The Group Coordinator’s role
As a Group Coordinator, you’re vital to the smooth running of newday, particularly because it means the newday team can communicate directly with one person who’ll be at the event and has overall responsibility for the young people from that church group. We realise the job means some hard work, so in return we offer you a discounted place at newday (free if booked before the price break, 50% discount thereafter), so the sooner you book, the better!
Here’s a brief outline of what being a Group Coordinator involves:
Before the event
You’ll be given special access to the Coordinators’ Office, an area of our booking system which allows you to keep track of all the bookings from your church group and to make block bookings without entering individual delegate details at the time. You’ll also be responsible for:
:: checking you have enough responsible adults coming to the event to provide adequate supervision for your young people - we ask for a minimum of one adult for every six people under 18;
:: ensuring servers have returned the required paperwork; and
:: checking your camping space allocation and arranging your church site.
During the event
You’ll be our main point of contact with your church group on site. We’ll keep you informed of any important information via SMS, your Zone Host and the Group Coordinators’ briefing when you arrive. Amongst other things, your role during the event includes:
:: taking overall responsibility for your church’s delegates (including distributing wristbands and coordinating their participation in afternoon outreach projects);
:: looking after the church’s camping site (you’ll be able to arrive on site earlier than other delegates to give you a chance to get organised); and
:: dealing with Health & Safety issues.
We’ll give you plenty of help and will always be happy to offer our support, both before and during newday. Your first task is to register your details – and book your place via the Coordinators’ Office. Check out the other pages in this section for details, using the links at the top of this page.
For other issues that might crop up, check our Contact page to find the best email contact address. Our team is always happy to help.
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Been to newday before?
We’ll then send you an email containing login details to the Coordinators’ Office. Once logged in, you need to register your own details and claim your discounted place in the Profile section before going on to make any other bookings. You can only register/book your place via the Coordinators’ Office.
As we use email (pre-event) and SMS (during the event) to contact you, please make sure we have these details and that you keep them up-to-date.
Group Coordinators qualify for a free place until the price break, and a 50% discount thereafter. Book now!
New to newday?
From outside the UK?
The Coordinators’ Office?
The Coordinators’ Office is an area of the newday booking system designed to make your life as a Group Coordinator easier. As well as keeping tabs on your church group’s bookings, you’ll be able to:
:: Update your details as Group Coordinator, so we can keep in touch
:: Book your discounted place
:: Block book and pay for places without initially entering individual delegates’ details
:: Purchase tickets for marquee lighting/power for refrigeration appliances/power for phone charging
:: Choose to pay for your bookings by bank transfer (instead of debit/credit card)
:: Find helpful information and download useful resources
:: View and download details of those booked with your church
:: Keep tabs on whether servers from your church have returned their paperwork
:: Download your group’s camping site information (in July)
:: Contact us with any questions
Keeping in touch
We’ll keep in regular contact with you right up to the event. Every month or so we email our Group Coordinators with the latest news and helpful information and you can find past copies of all emails to Coordinators in the Coordinators’ Office.
Email via the Coordinators’ Office
If we need to get in touch with you about something specific to your church group, we’ll send you a message via the Coordinators’ Office, so keep an eye on your inbox. And you can send us messages there too - we’ll do our best to help.
We keep in touch at newday via SMS, so make sure we have your up-to-date mobile number. Group Coordinators can charge their mobile phones on site for free via their Zone Host.
Praying for your young people at newday
If you’re the Lead Youth Worker (you may nor may not be the Group Coordinator) for your church group, you will be able to nominate adults from your group to pray for your own young people at newday. The adults you nominate won’t need to join the Ministry Team or submit any paperwork to us (although we do, of course, recommend that any adults you nominate adhere to your church’s usual safeguarding protocols). We will simply ask you to collect prayer wristbands on the first day to distribute to those you’ve nominated. We hope this will make it simpler for you to get members of your team engaged in response times with your young people.
The Ministry Team
Of course, we still have an active Ministry Team (the red caps) to pray with young people during ministry times. Those joining the Ministry Team commit to praying for young people during both main meetings and seminars, and should book as main event servers, quoting recruitment code ministry. Like all our main event servers, they’ll need to provide their elder’s recommendation and evidence of a DBS check. As full-time servers, Ministry Team members come to newday for free.
Our contact details
Please use the appropriate email link below, making sure you tell us clearly what your enquiry relates to. This will ensure that your enquiry is dealt with quickly and by the best person.
We do our best to answer your emails within two working days of receipt. However, many of those answering your emails are volunteers, so we’d really appreciate your patience in allowing a reasonable period for your email to be answered.
Our postal address is:
21-23 The Clarendon Villas
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To safeguard young people and vulnerable adults at newday, we ask all servers to provide us with some documentation before they join their teams at the event.
Your server paperwork
Elder or senior church leader’s recommendation
We need each server to obtain the recommendation and signature of one of their church elders/senior leaders to confirm their suitability to serve in the areas they’ve indicated. There’s a special section for this purpose on the email.
You’ll also need to have a DBS Disclosure, and there’s a section on the email for your elder to complete to confirm he’s seen evidence of this. We are happy to accept a DBS check from any referrer (eg you may have one via work, rather than through your church) - you’ll just need to show it to your elder so he can complete the details on your printed server paperwork email.
The email contains a link to the newday Child Protection Policy and all servers must sign a declaration to say they have read the policy and agree to keep to the guidelines it contains.
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Getting set up
As newday has grown, the number of church groups bringing substantial numbers of young people and their tents, plus marquees and fully kitted-out catering tents, has grown too. We know that Group Coordinators need time to set out their sites, take delivery of marquees, equipment and hired caravans - and often to set up tents for their delegates too - before newday kicks off and the young people arrive. We’re also aware that our own Setup teams work right up to the last minute to prepare the site in time for our delegates’ arrival. We’ve therefore put the following arrangements in place to try to allow you to get your site set up as easily as possible while we finish off getting the site amenities in place and the camping areas up and running.
When can I arrive?
All delegates may arrive from 10am on the first day of the event.
Group Coordinators may arrive from midday on the previous day. They’ll be able to bring with them up to 10% of the total number of delegates booked with their group (rounded up to the nearest whole number - it’s always hard to find that half-person when you need one…) and groups of 20 or fewer can bring three people, as we appreciate it can be a battle to get a decent-sized cooking tent up with only two pairs of hands.
If you need to bring your children with you, we won’t count your under-12s as part of your setting up team, but please be aware that the site won’t be safe for children until gates open for delegates at 10am on the first day of newday, so please supervise them carefully.
Group Coordinators’ briefing
There’ll be a briefing meeting for all Group Coordinators during the evening of the day before newday kicks off - we’ll email you with details before the event.
Marquees and other deliveries
If you’re arranging to have a marquee, catering equipment or anything else delivered to the site, please arrange delivery times so you’ll be on site to receive the items.
Smoking is not permitted at anytime inside buildings, marquees, individual tents and along the concourse.