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Serving at newday

There are loads of different ways you can help out. Take a look at the different serving options available, then book online and let us know in which area you’d prefer to serve.  We’ll do our best to fit you into an appropriate team. Shortly before the event we’ll be in contact with details of which team we would like you to join, who’ll be leading your team and when you will need to arrive at newday for your initial team meeting.

When you can serve

You can serve at newday for any combination of the following periods:

Setup: from Thursday 9 August
Main Event: from Monday 13 to Saturday 18 August
Take Down: from Sunday 19 to Monday 20 August

Benefits of serving at newday

Being part of a newday team can be hard work… but is great fun! You can choose to work either full- or part-time, depending on when you’re available and which team you choose.

Full-time

In return for being available for around seven hours a day we’ll give you a free place at newday and feed you twice a day in our celebrated restaurant! A cooked lunch each day is free and our chef’s amazing packed teas are available at a nominal cost, if required.

Part-time

Work around four hours a day and we’ll give you a 50% discount on your booking fees, or 25% if you work just four mornings with the 12-14s Team, or join the Ministry Team (red caps). You’ll need to make your own arrangements for food.

Please note that there’s no fee reduction if you just serve during Setup and/or Take Down but not during the Main Event week – however we will give you three meals a day for free and the food is just as good!

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The first meeting is in the evening on Monday 13 August and the last in the evening on Saturday 18 August. You have to leave the site by midday on Sunday 19 August, so there’s plenty of time to pack up your tent.

2013 and beyond

And in case you’re planning ahead, here are the dates to 2014:

newday 2013: Monday 29 July - Saturday 3 August (delegates leave on Sunday 4 August)

newday 2014: Monday 28 July - Saturday 2 August (delegates leave on Sunday 3 August)

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In case your sense of direction only extends to the nearest bus stop, here’s what to feed your sat nav:

The Norfolk Showground
Dereham Road
Costessey
Norfolk
NR5 0TT

Visit the Showground website for full details of how to find the site.

There’s plenty of free parking on site for day visitors and campers alike.

Travelling by rail?

The nearest rail station is Norwich. The Showground is about a 10 minute walk (across one minor road) from the Costessey Park & Ride site. However, there are no direct bus routes from the station - you’ll need to change once, or walk from the station to Norwich bus station, which is about a 15 minute walk. If you’re considering bringing your young people by train, take a look at Traveline East Anglia’s journey planner for more details.

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The cost of coming to newday increases incrementally as the event approaches – so book early!  Prices increase at midnight GMT on the dates given.
 
We have special prices for churches coming to newday for the first time, and for delegates coming to newday from outside the UK - .(JavaScript must be enabled to view this email address) for a discount code.

Things to note

:: Ages are based on the academic year, ie age as at 31 August 2012
:: Fees are available to 2359 GMT on the date shown
:: Refunds in the event of cancellation are subject to a £15 administration fee
:: There are no refunds available for bookings cancelled after 1 June

How do I get the special deal?

You’ll need to email us for a special discount code to quote when you book - contact .(JavaScript must be enabled to view this email address). We think this is a really good deal, so please spread the word.

Booking your Group Coordinator

Young people come to newday in church groups and we ask each group to nominate a Group Coordinator, who will act as our point of contact with the church and its delegates, both before and during the event. In return for taking on the role, we give our Group Coordinators a discounted place at newday, which, for those new to Newday, is free if booked by 1 June 2012, and a 50% discount from 2 June. You’ll need to .(JavaScript must be enabled to view this email address) with your coordinator’s details - name, date of birth, email address and mobile number - and we’ll do the honours.

Here’s a list of what’s on offer this year. We’ll keep updating this as plans develop, so check back often.

• Air hockey
• Basketball
• Cage football
• Climbing wall
• Cricket
• Dodgeball
• Football tournament
• Inflatables
• Skatepark
• Sumo suits
• Table tennis
• Touch rugby

For parents
We wanted to make life a bit simpler for parents and carers considering sending their children to newday, so we’ve produced a potted guide to the event: click here to download our parents’ guide. We’ve also published a list of the various activities on offer at newday - click here to see what sort of things your children may be getting up to. You know your children and their abilities and limitations best, so if you’ve any concerns about them participating fully in any of the activities, please talk to the youth worker accompanying them to the event. Of course we carry out full risk assesments ourselves on all activities at newday, ensure suitable supervision for each and have a professionally qualified First Aid team on site available around the clock.

Camping info
Okay, we’d love to put you all up in a posh hotel for the week . . . but newday is a camping event, so bring your tent or caravan and rough it with us instead. The weird thing is that, despite the odd downpour, queuing for the showers, surviving mainly on baked beans and pot noodles and risking bad hair, it’s actually rather good fun.
 
We automatically allocate a modest amount of camping space to everyone who books into newday. A few weeks before the event, we get in touch with every Group Coordinator to let them know the total amount of camping space allocated to their church group, with a map of their group’s camping area. Your Group Coordinator has the slightly daunting task of planning out your church group’s site and will let you know where you can pitch your tent.

Serving at newday
Those who come to newday to serve the event can choose whether to camp with their church group or on our site set aside exclusively for servers. We try to locate this site so our workers don’t have to walk too far to get to work, and in a quieter area so they can be sure of getting some well-earned sleep.
 
Our top tips
Your Group Coordinator will give you the lowdown on our fire regulations and other important safety info. Here are our tips for a great week’s camping:
  Check your tent before you arrive at Newday, to make sure you’ve got all your poles and pegs.
  Don’t forget to bring a mallet, especially if the ground is dry and hard after baking sunshine, to hammer home your tent pegs.
  Bring a torch and some spare batteries. Playing cat’s cradle with guy ropes when you need the loo in the middle of the night is not that much fun.
  It just might rain, so bring some waterproof bags to store your clothes and sleeping bags.
 
Dos & don’ts
The best things in life always have a few rules to make sure you have the most fun. Here are some of the basics to remember before you arrive at newday. Your Group Coordinator will fill you in on other essential safety info.
 
Dos:
Remember to bring to newday any regular medication you may need, such as inhalers or hay fever tablets, especially if you have diabetes, epilepsy or suffer from allergies. Think about the weather. No matter what the forecast, bring your sunscreen - and something waterproof to wear - to cover every eventuality.
 
Don’ts:
We’re sorry, but here’s the stuff you can’t bring: bikes, rollerblades, scooters, generators, BBQs (gas or otherwise), pets (even very cute ones) or anything very valuable. You may bring your skateboard, but please remember that, for safety reasons, skateboarding is restricted to the skatepark, only when supervised by our team.

Safety on site
Your safety - our priority. With around 7000 young people on site, we take your safety very seriously. We ask church groups to ensure that they bring one responsible adult for every six young people under 18 that they bring to newday, to make sure everyone is properly looked after. Your Group Coordinator is the person with overall responsibility for church group.

Here are some of the other ways we ensure your safety on site…

Zone hosts
On site, the church groups camping on the same zone will be looked after by its Zone Host and team – they’ll act as your point of contact for any issues that arise, and liaise closely with all the other teams at Newday to ensure your safety, 24 hours a day. They’ll make contact with Group Coordinators on arrivals day, so they’ll be a friendly face in case of need.
 
At the gate
We’re concerned for your safety both on and off site, so the Gate Team will not only be checking that those accessing the site during the week have legitimate reason to do so, but also checking that any young people attempting to leave site do so safely. Due to the lack of safe pedestrian access off site, delegates under 18 will be strongly discouraged from leaving the site during the event week and will be instructed to bring their Group Coordinator to the main gate if wishing to do so. We hope that all responsible adults will dissuade their young people from leaving the site in the light of the fast-moving traffic on the surrounding ‘A’ roads.
 
In emergency
A professional team provides First Aid cover on site and we have a Fire Officer in attendance throughout the event, with appropriate arrangements made with the emergency services, should an accident occur. And, of course, we make sure all sporting activities are carefully supervised with appropriate safety equipment.
 
Wristbands
We ask everyone booked into newday to wear a numbered wristband during the event. This ensures we can identify easily anyone not booked in, as well as all those who are – important in case of injury or accident. Those visiting for the day are also given wristbands to wear. In addition, all newday servers wear photo-id badges, and all contractors are given identity badges to wear on site.
 
Child protection
We have a Child Protection Coordinator on site, whose role is to be available for advice and training, both for young people, their supervising adults and event servers. All our servers are asked to adhere to the newday Child Protection Policy and all those in direct contact with young people must have undergone a Criminal Records Bureau check. This also applies to anyone joining the Ministry Team, who pray for young people when requested, and to all our team leaders and Event Management Team. All servers wear appropriate identification.
 
Lost property
If you lose something at Newday please email .(JavaScript must be enabled to view this email address). If we’ve found it, we’ll return it to you, so please make sure you include your full name and postal address when you get in touch. We’ll donate to charity any items unclaimed after three months.

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Your church group

Because delegates come to newday as part of a church group, the first thing we ask when you book is to select your church from a dropdown list. This ensures we give you camping space with the right church group. If you’re coming from a church outside the UK, please make sure you book with the church with whom you’ll be camping, if that’s different from your own. Our database includes all Newfrontiers churches, plus lots of other churches who have been to newday before. If you can’t find yours in the list, this isn’t a problem – you’ll be asked to give us a few details so we can add your church to our database. This should only take a few moments, and you’ll still be able to continue your booking. However, if your church hasn’t been to newday before, wouldn’t you like our specially reduced rates? .(JavaScript must be enabled to view this email address) for a discount code with details of your church and we’ll add your church to the database when sending the code.

Booking as a Group Coordinator?

Group Coordinators need to both register as such and book their own place via the Coordinators’ Office to claim their discount. Log in for full details – we’ve emailed church offices with the info you’ll need.

You’ll be able to make a block booking (book and pay for a number of tickets at the lowest prices and fill in the details later) and pay by cheque via the Coordinators’ Office.

Recruited to serve?

If you’ve been asked to serve with a particular team at newday your team leader will have given you a recruitment code. Quote this when prompted to make sure we allocate you to the right team!

Supporting your church group?

There are hundreds of adults who come to newday to support their church group, whether by catering for the masses or simply acting as a responsible adult. No matter in what capacity you’re coming to the event, you must book in via our online booking system, and include all those you’ll be bringing (babies and young children included).

Payment deadlines

Payment for all bookings needs to be made at the time of booking (or within 7 working days when paying by cheque via the Coordinators’ Office). Please make sure you pay promptly. Money is tight for all of us at the moment and we will unfortunately have to cancel your booking if you don’t pay in time. We’re sorry, but we’re not able to offer a deposit or staggered payment scheme.

Here’s what you can expect from the time you book until you arrive in the car park at the Norfolk Showground in August:

1. Booking confirmation

You’ve booked your place online – you might have done this yourself, or your Group Coordinator, youth leader, mum or dad might have done this for you.  Whoever gave their details as the Booking Contact when the booking was made will receive an email, confirming the booking and giving a booking reference and password, to enable them to log back into the booking.  Keep this email – you’ll probably need it!

If you’re a Group Coordinator and you’ve reserved places in the Coordinators’ Office which you will pay for by cheque, you’ll receive a provisional confirmation of your booking by email.  This will include details of where to send your cheque. Group Coordinators should log in to the Coordinators’ Office to make any amendments to bookings made there.

2. Confirmation of payment

If you’ve paid by credit or debit card, you’ll receive an email from RBS WorldPay, confirming the transaction and giving a transaction ID.  Please hold on to this email too – if you have any query over your payment or about a refund you may need this information.

If you’re a Group Coordinator and have sent a cheque in payment of a large booking made in the Coordinators’ Office keep checking back to make sure we’ve applied the payment to your booking – it can take us a week or so.

3. Amending your booking

You may wish to amend your booking – perhaps you want to amend your personal details, volunteer to serve at newday, or add other delegates to your booking? You can do this quickly and easily by logging in to your booking, using the information in your original booking confirmation email. If you need any of your payment refunding, you’ll be able to request this online.

Our Bookings Team can send you another copy of your booking confirmation email, if you can’t find your original copy with its login details. Just .(JavaScript must be enabled to view this email address).

4. If you’re serving at newday

All those who’ve booked to serve at newday will receive their server paperwork email which is automatically generated and should arrive shortly after booking. This important email confirms your serving choices and is the document you’ll need to print, complete and return to us to enable you to serve, so please give it your undivided attention.

You’ll see it has a link to download and read our Child Protection Policy, as well as sections for you to complete. Please print a copy of the email and ask an elder/senior leader from your church to endorse your application where shown. If you’ve chosen to serve in a team which requires an Enhanced CRB Disclosure, the elder/senior leader will also need to confirm that this has been seen. You will need to sign the Safeguarding Declaration on the email. Once all this is done you’ll need to send the completed document to our Serving Admin Team at the address shown on your email.

It’s important to return this paperwork to us in good time before the event, so we can get your server identity badge ready for you. This will save you oodles of time queueing when you arrive at newday, so is well worth it…

A couple of weeks before the event, we’ll email you again with details of the serving team to which you’ve been allocated, including your team leader’s contact details, when to arrive at the event and when and where to go to meet the rest of your team and collect your server identity badge at its initial team briefing.

5. Your delegate letter

In July we’ll send an email to every Booking Contact with our delegate letter attached. This letter contains all sorts of useful information you’ll need to know about newday.  Please distribute a copy of this letter to each delegate on your booking (or ask your Booking Contact to forward one to you).

6. Group Coordinators

We keep in regular touch with our Group Coordinators from the time our booking system goes live to during the event itself. As well as notices in the Coordinators’ Office, we’ll email every month or so with news and important information about bringing your group to newday – and more often in the final weeks before the event. Then we’ll keep in touch on site at the Norfolk Showground with our initial Group Coordinators’ meeting, and by SMS after that.

And that’s it ... time to pack your bags and head off to Norwich!

Delegate fees

You’ll find a full breakdown of our fees here.
Prices are available to 2359 GMT on the date shown.

Refunds and Cancellations

We hope you won’t want to cancel your booking. However, in the unfortunate event that you need to do so, we will refund your booking fee on request, less a £15 administration charge, as long as you .(JavaScript must be enabled to view this email address) by 1 June. There are no refunds for bookings cancelled after 1 June. Alternatively you are welcome to let someone else take your booking if you wish: simply amend the booking by logging in using the link and password in your booking confirmation email and editing the delegate’s details.

If you amend your booking from, say, a delegate to a server, we will refund the excess booking fees without penalty, right up to the event. All other refunds will incur a £15 administration charge. Refunds are made to the original payment card via RBS WorldPay.

Bookings made via the Coordinators’ Office using our block booking facility are sold on the same basis as all other bookings, ie full payment at time of booking, and are only refunded on the same basis as other cancelled bookings, ie £15 cancellation admin fee, no refunds after 1 June.

Ages

All ages referred to are taken as at 31 August 2012, ie based on the school year.
The exception to this is for main event servers, who must be aged 18 or over by the time the event starts, ie 13 August 2012.

Day visitor tickets

You’ll need to purchase a day visitor ticket for each day (or part of a day) that you’ll be on site. These can only be purchased at the event; they’re not available in advance. Day visitor tickets are priced in order to encourage booking for the whole week, which gives best value for money.

Prices

2012 day visitor prices tbc

Things to note

::  There’s plenty of free car parking available.
::  To ensure adequate supervision there must be one adult accompanying every six under 18s.
::  Under 18s visiting for the day without an accompanying adult must be met by a responsible adult at the gate.
::  Your contact details will be requested on admission.
::  We’re sorry, but day visitors’ children under 12 are not able to join our Kids’ Work.

Camping overnight

If you wish to stay over you can purchase an overnight camping ticket in addition to your day visitor tickets. However, please be aware that you’ll need to make sure you can find somewhere to sleep on your church site, as we’re not usually able to allocate any new camping space to day visitors. The cost of the overnight camping ticket is in consideration of your use of the site infrastructure (showers, loos, water etc).

New to newday?

If your church is visiting newday for the first time for the day, we have a great promotional rate which applies to the first day you visit (rates tbc). Please .(JavaScript must be enabled to view this email address) if you’d like to take advantage of this, letting us know which church you’re from.

More detail

Choose from one of our Setup teams below.If you’re involved in setting up any other area of newday, you’ll need to book in using a recruitment code that will be available from your team leader. There’s no discount on delegate fees if you only serve during Setup, but we’ll feed you three meals a day for free.

Setup Catering

Be part of the team preparing food for our hard workers serving at newday. If you have a catering background, great! If not, we don’t mind – a willingness to get involved is even more important. You’ll need to be able to arrive to start work in the morning on Thursday 9 August.

Site Setup

Join the huge buzzing team that gets the site ready for the event. We need loads of willing volunteers to help with marking out the camping site, carpeting the seminar venues and Big Top, laying trackway, putting up fencing, hanging the drapes and other dozens of other essential tasks. You’ll need to arrive in time to start work on Thursday 9 August, although we’ll happily accommodate late-comers if you let us know.

Setup Supplies & Resources

If you’re aged 25 or over and have a clean driving licence, why not volunteer to join the team that sorts the supplies for newday? From unloading the containers to collecting stationery orders and all sorts in between, the Supplies & Resources team are a friendly bunch.

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All options are full-time, unless otherwise stated.

12-14s

(part-time, 25% discount)
Working for a couple of hours each morning except the last, the 12-14s team will look after a small group of 12-14 year olds in their morning meetings. Get to know your group, pick up on pastoral issues, be on hand to help with prayer ministry during their meetings/seminars ... and play silly games!
You’ll need evidence of a satisfactory Enhanced CRB Disclosure (dated on or after 1 August 2009) for this team.

Bookshop

If you have experience of operating a till, why not join the busy team that runs the newday bookshop? From stocking shelves to taking sales, there’ll be plenty to keep you occupied.
You’ll need evidence of a satisfactory Enhanced CRB Disclosure (dated on or after 1 August 2009) for this team.

Cafés

Join the team of volunteers in one of our amazing newday cafés and help keep the venue spick and span, serve customers and perhaps even learn to serve the perfect cappuccino. We can’t guarantee which café you’ll be serving with, but if you have a preference please .(JavaScript must be enabled to view this email address) and we’ll take it into account if we can.
You’ll need evidence of a satisfactory Enhanced CRB Disclosure (dated on or after 1 August 2009) for this team.

Catering

From the beginning of Setup to the end of Take Down, this team prepares and serves around 5,000 meals to the hungry workers serving newday. Food close to your heart? This team needs YOU!
You’ll need evidence of a satisfactory Enhanced CRB Disclosure (dated on or after 1 August 2009) for this team.

Cleaning

(full- or part-time)
We need both guys and girls to join this team which takes on the essential task of keeping our amenity blocks sparkling and well-stocked, plus some litter picking. You’ll work in small teams in shifts and you can choose whether to work full- or part-time (that’s six or three hours each day). It’s not the most glamorous role, so in return this team does shorter shifts than other teams and we’ll make sure you can get to some meetings each day.
You’ll need evidence of a satisfactory Enhanced CRB Disclosure (dated on or after 1 August 2009) for this team.

Kids’ Work

(part-time, 50% discount)
These vibrant teams take care of and teach the younger children who come to newday. There’s a special programme for those aged 3-11 years every morning, split into three age groups (3-4s, 5-8s and 9-11s), primarily to release parents to serve in other areas of newday but also to be on site for delegates from their church group. If you enjoy working with children, these teams can use your help.
You’ll need evidence of a satisfactory Enhanced CRB Disclosure (dated on or after 1 August 2009) for this team.

Ministry Team (red caps)

(part-time, 25% discount)
This is an amazing way to help young people at newday meet with God and see their lives changed. Join the famous red caps and be available to pray for young people during both the main 15-19s meetings and seminars. Like all our serving teams, you’ll be asked to attend a team briefing on arrival day, and this team meets to pray for half an hour before the evening meetings, when you’ll also be briefed on what’s planned for that meeting. Quote recruitment code ministry when you book online.
You’ll need evidence of a satisfactory Enhanced CRB Disclosure (dated on or after 1 August 2009) for this team.

newdayassist - Day, Night and Gate Teams

Sorry - Day and Night Teams now full
The newdayassist teams are here to keep everyone on site safe and sound, whatever the hour. Whether it’s keeping a watchful eye on the concourse area during the day, patrolling the site at night or welcoming day visitors at the gate, there’s plenty to do. If you can handle a degree of responsibility, enjoy teamwork, have a sense of humour – and perhaps like staying up really, really late - the newdayassist teams need you. For those joining the Night Team, we may be able to provide somewhere quiet for you to sleep during the day - please .(JavaScript must be enabled to view this email address) if that would be helpful.
You’ll need evidence of a satisfactory Enhanced CRB Disclosure (dated on or after 1 August 2009) for these teams.

newdayassist – Stewarding

(full- or part-time)
Play a vital role in the smooth running of the meetings at newday! This responsible role involves ensuring everyone on site is able to participate in all areas of the event without disturbing others and whilst maintaining delegate safety and compliance with site rules. You might find yourself welcoming delegates to the main meetings or perhaps being responsible for a seminar venue. If you like meeting people, can anticipate their needs and are good at problem-solving, you’ll love this team – and it’s a great way to work and still participate in the meetings and seminars.
You’ll need evidence of a satisfactory Enhanced CRB Disclosure (dated on or after 1 August 2009) for this team.

Site Facilities & Maintenance

If you like variety, hard work and lots of laughs then this is the team for you! There’s a whole heap of things that need loading, recording, mending, sticking, taping, checking, unblocking, fencing and unloading. If you are practical, or able to use your initiative and improvise, then this team has your name on it. We need both ladies and gents for loads of different jobs, especially those who would like to use their DIY experience, and we’re always on the lookout for skilled plumbers and carpenters that can help us too. You’ll work in small teams in shifts, so there is bound to be a time that will suit you. (Steel toe-capped shoes would be a definite advantage but all other personal protective equipment will be provided.)
You’ll need evidence of a satisfactory Enhanced CRB Disclosure (dated on or after 1 August 2009) for this team.

Sports & Social Activities

(part-time, 50% discount)
newday delegates work hard and play hard! Join the teams which run the active programmes for the week. Get involved with supervising sports sessions (including the skate park), organising tournaments and competitions, refereeing events and making sure everyone has a fun, safe time at newday. If you choose this option we’ll give you a 50% reduction on your booking fee.
You’ll need evidence of a satisfactory Enhanced CRB Disclosure (dated on or after 1 August 2009) for this team.

Supplies & Resources

We need people who are well-organised and good at administration to help on this vital team. You’ll be making sure that our stores are well-stocked, ordering and purchasing supplies for other teams and delivering stuff around site. A clean driving licence would be a real advantage, as we may well need you to pick up supplies off-site.  And if you could be there for Setup too, that would be great – it’s this team’s busiest time.
You’ll need evidence of a satisfactory Enhanced CRB Disclosure (dated on or after 1 August 2009) for this team.

Don’t mind!

If you don’t mind where you serve – or just fancy a surprise – choose this option. We might need you to fill a team that’s low on numbers, or you could find yourself helping with something we haven’t even thought of yet! Don’t forget you’ll need evidence of a satisfactory Enhanced CRB Disclosure (dated on or after 1 August 2009) for all serving teams at newday this year.

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Catering

We feed everyone who stays on site to help us pack up after newday – so why not stay and help our amazing chef and her team to pack down the kitchens?

Site Take Down

It takes from Sunday morning to Monday afternoon to dismantle the whole of newday! From taking up carpets and packing up venues to blitzing the amenity blocks and litter-picking the site, we’re proud that our Take Down teams leave the site in better shape than we found it. Everyone mucks in and there’s plenty to do – but we’ll feed you well, and you’ll be amongst friends. If you can spare an extra 36 hours after the event, please do – it’s a great opportunity to honour our hosts at the Showground.

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If you have particular skills which we may be able to use, please .(JavaScript must be enabled to view this email address). We’re especially keen to hear from you if you could fill the following roles:

First Aid

Our First Aid cover during newday is contracted to professional specialists, but we have the opportunity to supplement their team with volunteers. If you’re a doctor, paramedic or registered A&E nurse practitioner and would like to serve in this way, please get in touch.

Telehandler forklift and flying carpet operators

For Setup and Take Down we need volunteers skilled in using flying carpets and/or a telehandler forklift (either 9m/3 ton or 17m/4 ton reach/capacity). If you might be able to help or know of someone in your church who might be able to, for even for part of the time, please .(JavaScript must be enabled to view this email address).

Firefighters

Our Health & Safety team includes highly experienced and qualified professionals to ensure you enjoy a safe week at newday. We’d very much like a firefighter in current service to join this team. If you fit the bill, we’d love to hear from you!

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What is a Group Coordinator?

Young people come to newday in church groups. We ask each church group to nominate a Group Coordinator, who acts as our point of contact before and during the event.  The Group Coordinator must be a responsible adult, and we always make sure church leaders are happy with the person taking on the role for their church group.

The Group Coordinator’s role

As a Group Coordinator, you’re vital to the smooth running of newday, particularly because it means the newday team can communicate directly with one person who’ll be at the event and has overall responsibility for the young people from that church group. We realise the job means some hard work, so in return we offer you a discounted place at newday (free if booked before the first price break, 50% discount thereafter), so the sooner you book, the better!

Here’s a brief outline of what being a Group Coordinator involves:

Before the event

You’ll be given special access to the Coordinators’ Office, an area of our booking system which allows you to keep track of all the bookings from your church group and to make block bookings without entering individual delegate details at the time. You’ll also be responsible for:

:: checking you have enough responsible adults coming to the event to provide adequate supervision for your young people - we ask for a minimum of one adult for every six people under 18;
:: ensuring servers have returned the required paperwork; and
:: checking your camping space allocation and arranging your church site.

During the event

You’ll be our main point of contact with your church group on site. We’ll keep you informed of any important information via SMS, your Zone Host and the Group Coordinators’ briefing when you arrive. Amongst other things, your role during the event includes:

:: taking overall responsibility for your church’s delegates (including distributing wristbands and coordinating their participation in afternoon outreach projects);
:: looking after the church’s camping site (you’ll be able to arrive on site earlier than other delegates to give you a chance to get organised); and
:: dealing with Health & Safety issues.

We’ll give you plenty of help and will always be happy to offer our support, both before and during newday. Your first task is to register your details – and book your place via the Coordinators’ Office.  Check out the other pages in this section for details, using the links at the top of this page.

Email us

The quickest way to get a response is usually by email to .(JavaScript must be enabled to view this email address). We’ll respond as soon as we can, usually within 48 hours.

Other issues

For other issues that might crop up, check our Contact page to find the best email contact address. Our team is always happy to help.

Praying for your young people at newday

If you’re the Lead Youth Worker (you may nor may not be the Group Coordinator) for your church group, you will be able to nominate adults from your group to pray for your own young people at newday. The adults you nominate won’t need to join the Ministry Team or submit any paperwork to us (although we do, of course, recommend that any adults you nominate adhere to your church’s usual safeguarding protocols). We will simply ask you to collect prayer wristbands on the first day to distribute to those you’ve nominated. We hope this will make it simpler for you to get members of your team engaged in response times with your young people.

Of course, we will still have an active Ministry Team (the red caps) to work alongside this during ministry times. Those joining the Ministry Team commit to praying for young people during both meetings and seminars, and should book as main event servers, quoting recruitment code ministry. They’ll need to provide their elder’s recommendation and evidence of a CRB disclosure as in previous years. The team carries a 25% discount on fees.

Group Coordinators wishing to join the Ministry Team (red caps) should .(JavaScript must be enabled to view this email address) so we can send you your server paperwork email.

More detail ...

Been to newday before?

If you’re from a Newfrontiers church, or your church has been to newday before, you’ll have an entry on our event database. Your church leader should have received an email which contains a link to our booking system where we’ll ask for contact details of the nominated Group Coordinator, as well as the Lead Youth Worker, if different.

We’ll then send you an email containing login details to the Coordinators’ Office. Once logged in, you need to register your own details and claim your discounted place in the Profile section before going on to make any other bookings. You can only register/book your place via the Coordinators’ Office.

As we use email (pre-event) and SMS (during the event) to contact you, please make sure we have these details and that you keep them up-to-date.

Group Coordinators qualify for a full discount on their booking until the first price break, and 50% discount thereafter. The sooner you book, the less your booking will cost, so book now!

New to newday?

If your church has never been to newday before, we’d love to see you! We have a fantastic introductory offer that you can read about here. We’ll need a few details from you so we can register and book your Coordinator’s place for you - please .(JavaScript must be enabled to view this email address).

From outside the UK?

We appreciate the additional costs involved in bringing a group to newday from countries outside the UK and so are pleased to offer a special price for those wishing to come to the event from outside the UK. You’ll also need to register and book a Group Coordinator - we’ll do this for you when you .(JavaScript must be enabled to view this email address) the details. Individuals coming from outside the UK but joining another church group on site still benefit from the special prices but can come under the care of their host church’s Coordinator.

The Coordinators’ Office?

The Coordinators’ Office is an area of the newday booking system designed to make your life as a Group Coordinator easier! Log in to the Coordinators’ Office here. As well as keeping tabs on your church group’s bookings, you’ll be able to:

:: Register your details as Group Coordinator, so we can keep in touch.
:: Book your discounted place.
:: Block book and pay for places without initially entering individual delegates’ details.
:: Pay for your bookings by cheque.
:: Find helpful information and download useful resources.
:: View and download details of those booked with your church.
:: Keep tabs on whether servers from your church have returned their paperwork.
:: Get in touch with the Booking Contacts who’ve booked people into newday with your church.
:: Contact us with any questions.

We’ve sent an email to the lead elder/senior leader of each church on our database outlining how to access to the Coordinators’ Office. If this hasn’t been forwarded to you, please talk to your elder/church leader.

Nearer the event, you’ll be able to order lights for your marquee/catering tent and power for your group’s fridge and freezer - and, of course, download your group’s camping site information.

Keeping in touch

We’ll keep in regular contact with you right up to the event. Every month or so we email our Group Coordinators with the latest news and helpful information and you can find past copies of all emails to Coordinators in the Coordinators’ Office.

Email via the Coordinators’ Office

If we need to get in touch with you about something specific to your church group, we’ll send you a message via the Coordinators’ Office, so keep an eye on your inbox. And you can send us messages there too - we’ll do our best to help.

Text messages

We keep in touch at newday via SMS, so make sure we have your up-to-date mobile number. Group Coordinators can charge their mobile phones on site for free via their Zone Host.

Our contact details

Please use the appropriate email link below, making sure you tell us clearly what your enquiry relates to. This will ensure that your enquiry is dealt with quickly and by the best person.

Booking queries: .(JavaScript must be enabled to view this email address)

Server queries: .(JavaScript must be enabled to view this email address)

Group Coordinator queries: .(JavaScript must be enabled to view this email address) or via the Coordinators’ Office

Camping queries: .(JavaScript must be enabled to view this email address)

Accessibility queries (including hire of translation equipment): .(JavaScript must be enabled to view this email address)

All other queries: .(JavaScript must be enabled to view this email address)

We do our best to answer your emails within two working days of receipt. However, many of those answering your emails are volunteers, so we’d really appreciate your patience in allowing a reasonable period for your email to be answered.

You can also contact the newday event team via the Newfrontiers office:

newday
Newfrontiers
The Matrix Complex
91 Peterborough Road
London SW6 3BU

telephone 0845 838 0858

More detail ...

Getting set up

As newday has grown, the number of church groups bringing substantial numbers of young people and their tents, plus marquees and fully kitted-out catering tents, has grown too. We know that Group Coordinators need time to set out their sites, take delivery of marquees, equipment and hired caravans - and often to set up tents for their delegates too - before newday kicks off and the young people arrive. We’re also aware that our own Setup teams work right up to the last minute to prepare the site in time for our delegates’ arrival. We’ve therefore put the following arrangements in place to try to allow you to get your site set up as easily as possible while we finish off getting the site amenities in place and the camping areas up and running.

When can I arrive?

All delegates may arrive from 10am on the first day of the event.

Group Coordinators may arrive from midday on the previous day. They’ll be able to bring with them up to 10% of the total number of delegates booked with their group (rounded up to the nearest whole number - it’s always hard to find that half-person when you need one…) and groups of 20 or fewer can bring three people, as we appreciate it can be a battle to get a decent-sized cooking tent up with only two pairs of hands.

If you need to bring your children with you, we won’t count your 12s as part of your setting up team, but please be aware that the site won’t be safe for children until gates open for delegates at 10am on the first day of newday, so please supervise them carefully.

Group Coordinators’ briefing

There’ll be a briefing meeting for all Group Coordinators during the evening of the day before newday kicks off - we’ll email you with details before the event.

Marquees and other deliveries

If you’re arranging to have a marquee, catering equipment or anything else delivered to the site, please arrange delivery times so you’ll be on site to receive the items.

More detail ...

To safeguard young people and vulnerable adults at newday, we ask all servers to provide us with some documentation before they join their teams at the event.

Your server paperwork

Shortly after you book as a Main Event server, we send you your server paperwork email. Before you arrive at newday you must print the email, then complete and return it to the address given on it. If you don’t receive this email shortly after booking, please .(JavaScript must be enabled to view this email address) and we’ll send you another copy.

Elder or senior church leader’s recommendation

We need each server to obtain the recommendation and signature of one of their church elders/senior leaders to confirm their suitability to serve in the areas they’ve indicated. There’s a special section for this purpose on the email.

CRB disclosure

You’ll also need to have a CRB disclosure, and there’s a section on the email for your elder to complete to confirm he’s seen evidence that you have this. If you don’t yet have one, you’ll need to speak to the Safeguarding Coordinator at your church to apply for one. Ask your church administrator if you’re unclear who this is.

Safeguarding declaration

The email contains a link to the newday Child Protection Policy and all servers must sign a declaration to say they have read the policy and agree to keep to the guidelines it contains.

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