Need to amend your booking? Do this quickly and easily by logging in to your booking, using the information in your original booking confirmation email. If you need any of your payment refunding, you’ll be able to request this online.
Refunds and Cancellations
We hope you won’t, but in case you need to cancel your booking we will refund your booking fee on request, less a £15 administration charge, as long as you tell us by 1 June. Sorry, but there are no refunds for bookings cancelled after 1 June. Alternatively, you are welcome to let someone else take your booking if you wish: simply amend the booking by logging in using the link and password in your booking confirmation email and editing the delegate’s details.
If you amend your booking from, say, a delegate to a server, we will refund the excess booking fees without penalty, right up to the event. All other refunds will incur our £15 admin charge. Refunds are made to the original payment card via SagePay.
Bookings made via the Coordinators’ Office using our block booking facility are sold on the same basis as all other bookings, ie full payment at the time of booking, and are only refunded on the same basis as other cancelled bookings, ie £15 cancellation admin fee (per delegate place cancelled); no refunds after 1 June.
Prices are available to 23:59 GMT on the date shown.
All ages referred to are taken as at 31 August, i.e. based on the school year. The exception to this is for main event servers, who must be aged 19 or over by the time the event starts.