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Amending or cancelling a booking

Amending your booking

Need to amend your booking? Do this quickly and easily by logging in to your booking, using the information in your original booking confirmation email. If you need any of your payment refunding, you’ll be able to request this online.

Refunds and Cancellations

We hope you won’t, but in case you need to cancel your booking we will refund your booking fee on request, less a £15 administration charge, as long as you tell us by midnight on 30th April. Sorry, but there are no refunds for bookings cancelled after 1 May. Alternatively, you are welcome to let someone else take your booking if you wish: simply amend the booking by logging in using the link and password in your booking confirmation email and editing the delegate’s details.

If you amend your booking from, say, a delegate to a server, we will refund the excess booking fees without penalty, right up to the event. All other refunds will incur our £15 per ticket charge. Refunds are made to the original payment card via Stripe.

If you are a Group Coordinator who has made a block booking and don't need as many tickets as you have booked, we can refund up to 10% of the booked tickets: the £15 charge per ticket will still apply.

Delegate Fees

Prices are available to 23:59 GMT on the date shown.

Ages

All ages referred to are taken as at 31 August, i.e. based on the school year.